Custom Resolution Utility (CRU)

[Tilchos]

(09-13-2019 02:04 PM)ToastyX Wrote:  

(09-13-2019 08:04 AM)Tilchos Wrote:  I used the CRU to add a resolution, but for some reason it doubled my vertical resolution. So now I only see the top half of my screen. I tried booting into safe mode and changing the resolution, then deleting the files, didn't help. I tried reinstalling Windows, I tried formatting the hard drive. None of those worked. I couldnt complete the windows installation since I didnt see the bottom half of the screen. Could it be that it changed the settings on my graphics card somehow?

No, try unplugging the monitor's power for a minute just in case it's a firmware glitch.

Didn't fix the issue. I start getting the issue a few seconds after the Windows logo pops up. The resolution before that is normal (i.e. ASRock screen for entering BIOS).

[ToastyX]

(09-13-2019 05:21 PM)Tilchos Wrote:  Didn't fix the issue. I start getting the issue a few seconds after the Windows logo pops up. The resolution before that is normal (i.e. ASRock screen for entering BIOS).

What monitor is it? What graphics card? What resolution did you try to add?

[Tilchos]

(09-13-2019 05:41 PM)ToastyX Wrote:  

(09-13-2019 05:21 PM)Tilchos Wrote:  Didn't fix the issue. I start getting the issue a few seconds after the Windows logo pops up. The resolution before that is normal (i.e. ASRock screen for entering BIOS).

What monitor is it? What graphics card? What resolution did you try to add?

Monitor is Samsung Syncmaster 932MW, graphics card is a brand new Radeon RX 570 and the resolution I tried to add was 1440x900 (the resolution of my monitor.
I really appreciate you helping out, thank you.

[ToastyX]

(09-13-2019 06:02 PM)Tilchos Wrote:  Monitor is Samsung Syncmaster 932MW, graphics card is a brand new Radeon RX 570 and the resolution I tried to add was 1440x900 (the resolution of my monitor.

Are you using DVI or HDMI? Why did you need to add 1440x900? Was it not already available? While in the BIOS and displaying correctly, what resolution does the monitor report in the OSD? What about while it's distorted? Was the issue present when you booted into safe mode? Do you currently have Windows installed?

[Tilchos]

(09-13-2019 06:33 PM)ToastyX Wrote:  

(09-13-2019 06:02 PM)Tilchos Wrote:  Monitor is Samsung Syncmaster 932MW, graphics card is a brand new Radeon RX 570 and the resolution I tried to add was 1440x900 (the resolution of my monitor.

Are you using DVI or HDMI? Why did you need to add 1440x900? Was it not already available? While in the BIOS and displaying correctly, what resolution does the monitor report in the OSD? What about while it's distorted? Was the issue present when you booted into safe mode? Do you currently have Windows installed?

Using HDMI. The resolution wasnt available anywhere. The BIOS uses 800x600 resolution (not perfect but its managable). Not sure how to bring up the OSD. The issue wasnt present in safe mode and i dont have windows installed currently.

[ToastyX]

(09-13-2019 06:40 PM)Tilchos Wrote:  Using HDMI. The resolution wasnt available anywhere. The BIOS uses 800x600 resolution (not perfect but its managable). Not sure how to bring up the OSD. The issue wasnt present in safe mode and i dont have windows installed currently.

This is sounding like a faulty monitor, but this is hard to troubleshoot if Windows is not installed. At what point during the installation does the problem appear? Try installing Windows without Internet access to prevent Windows from automatically updating and installing a graphics driver before it's finished. Then it should use the same driver as safe mode. There's also a chance if it's a faulty monitor that it might display correctly with DVI, and if the card doesn't have DVI, you can use an HDMI-DVI cable or adapter.

[Tilchos]

(09-13-2019 07:19 PM)ToastyX Wrote:  

(09-13-2019 06:40 PM)Tilchos Wrote:  Using HDMI. The resolution wasnt available anywhere. The BIOS uses 800x600 resolution (not perfect but its managable). Not sure how to bring up the OSD. The issue wasnt present in safe mode and i dont have windows installed currently.

This is sounding like a faulty monitor, but this is hard to troubleshoot if Windows is not installed. At what point during the installation does the problem appear? Try installing Windows without Internet access to prevent Windows from automatically updating and installing a graphics driver before it's finished. Then it should use the same driver as safe mode. There's also a chance if it's a faulty monitor that it might display correctly with DVI, and if the card doesn't have DVI, you can use an HDMI-DVI cable or adapter.

Im using the monitor for the PC i am on right now with no issues. Perhaps it is faulty, but I can access windows with it on the current pc and it works without issues. The issue started appearing after using the CRU software which made me think its not because of a faulty monitor. I could technically install windows using this computer that works normally. What would i do after that to try and fix my issue?

[ToastyX]

(09-13-2019 07:43 PM)Tilchos Wrote:  Im using the monitor for the PC i am on right now with no issues. Perhaps it is faulty, but I can access windows with it on the current pc and it works without issues. The issue started appearing after using the CRU software which made me think its not because of a faulty monitor. I could technically install windows using this computer that works normally. What would i do after that to try and fix my issue?

I would want to see what CRU shows for the monitor after the AMD graphics driver is installed.

Did you have to add 1440x900 on the working PC? The reason I suspect a faulty monitor is because you shouldn't have to add the native resolution manually. It should be available automatically by default. Even if a bad resolution was added somehow, CRU does not modify the hardware, so it should not persist after running reset-all.exe and rebooting, and definitely not after reformatting and reinstalling Windows.

[Tilchos]

(09-13-2019 08:09 PM)ToastyX Wrote:  

(09-13-2019 07:43 PM)Tilchos Wrote:  Im using the monitor for the PC i am on right now with no issues. Perhaps it is faulty, but I can access windows with it on the current pc and it works without issues. The issue started appearing after using the CRU software which made me think its not because of a faulty monitor. I could technically install windows using this computer that works normally. What would i do after that to try and fix my issue?

I would want to see what CRU shows for the monitor after the AMD graphics driver is installed.

Did you have to add 1440x900 on the working PC? The reason I suspect a faulty monitor is because you shouldn't have to add the native resolution manually. It should be available automatically by default. Even if a bad resolution was added somehow, CRU does not modify the hardware, so it should not persist after running reset-all.exe and rebooting, and definitely not after reformatting and reinstalling Windows.

Went to sleep last night. This morning I tried some things. PC works perfectly using HDMI on a different monitor, and my monitor also works fine using HDMI for TV (its what i tested). Im guessing my graphics card and monitor dont like eachother for some reason. Gonna try using a DVI cable when I get it, if not I suspect Im going to have to get a new monitor or admit both my new pc and monitor to someone who can fix them.

[erusx]

Greetings, thanks for your hard-work and great application. I ended up here as last resort to identify my problem. Weird thing is I have been using some hardware similar to posters here. I will use the application in future to try to force a resolution/EDID that I normally cannot. Actually I cannot get a signal at all by normal means in Windows. Was getting FHD+audio over DP to HDMI adapter and after trying a faulty adapter, even old adapter stopped working. But direct Displayport works, even other ports work; even old adapter still works with another GPU. Normally I was getting FHD right from boot to OS; and now I get a 800x600 resolution on Bios and no signal in Windows while using DP to HDMI adapter.

The hardware pieces I use are: Asrock H310 Mobo, MSI RX 570, Acer B226Q. Adapter broke while I was using it between RX 570 and Acer, afterwards no more signal with my healthy adapter. I created an account to thank for the application first of all and I was very curious of the brand of RX 570 Tilchos was using. I really wanna figure out whether this is a Bios corruption or permanent EDID save on GPU memory or something physical.